Chatbot that

broadcast content

get more lead

sync with CRM

collect survey

answer FAQ

on
request demo
"Train once and let Youpin handle the rest."
What is Youpin?

Increase customers' satisfaction while saving money

Our chat bot and live chat capture more of your best leads and convert them while they’re hot.

"Visitor Auto Messages let us generate revenue faster, increasing our visitor to paid conversion rates by 45%"

First Sur
Director of growth marketing
The fastest growing channels are chat and messaging services
70% of customers today
prefer messaging over voice for customer support.
In 2021, 15% of all customer service interactions
will be completely handled by AI.
Youpin has everything you need, all in one place
Smart Chat
Single screen for all chat channels. Smart chat is where human and chatbot can collaborate such as, monitor, assist and assign chatbot in realtime, 24/7.
Knowledge Base
Give customers what they want, when they want it, not in an hour but in millisecond. Knowledge base is an ever-growing brain which can sync with existing enterprise databases.
User Profile
Youpin create customers profile from the first message and constantly build up every time they revisit. The more Youpin understands customers, the better chatbot reacts and broadcasts personalised experience.
Task Management
Not every cases can be solved instantly. Those will be listed, corresponded staff will be assigned and notified. Customers will get feedbacks and updates along processes.
Data Analytics
All chat data from chatbot, customer and your team are collected, categorised and display to better understand your customers need and team performance.
Data Integration
Integrate using RESTful APIs and customise capabilities to fit your business activities.

Interested?

5 steps to empower your digital-first messaging for customers

Define

Identify business objectives and measurable ROI such as, higher CSAT, boost sales, increased conversion and lower costs.

1

Set up team

Train and organize teams across functions within the organization to be ready for this channel.

2

Sync knowledge

Thorough knowledge base offers effective self-service and expand bot and automation capability.

3

Design Workflow and Automation

Establish queues and labelling systems that group issues and customer type. Configure rules for assignment, auto-response or trigger bots.

4

Pilot and scale

Launch with small group of selected customer or messaging channel. Once it matches your satisfaction, roll out to your entire customer base

5

Simply like that, now it’s time to scale your business.

Request Demo

Interested?

5 steps to empower your digital-first messaging for customers
Define
Identify business objectives and measurable ROI such as, higher CSAT, boost sales, increased conversion and lower costs.
1
Set up team
Train and organize teams across functions within the organization to be ready for this channel.
2
Sync knowledge
Thorough knowledge base offers effective self-service and expand bot and automation capability.
3
Design Workflow and Automation
Establish queues and labelling systems that group issues and customer type. Configure rules for assignment, auto-response or trigger bots.
4
Pilot and scale
Launch with small group of selected customer or messaging channel. Once it matches your satisfaction, roll out to your entire customer base
5
Simply like that, now it’s time to scale your business.
request demo
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